Store Policies

As of 21Nov20
These policies apply to our in-world Second Life locations and the SL Marketplace
 

◆All questions, problems, invites, etc. must be sent to Katanya Mistral.  Any IM/NoteCard/LM sent to Dylan Eun will likely be missed.  You also have the option of using our online contact form at http://ame-sl.blogspot.com/p/contact-us.html

◆Please be patient and courteous.  We are not online much, and have very demanding real lives and jobs.  We understand a purchasing issue or collar problem can be frustrating, but it isn't the end of the world.  Take a breath, walk away from SL for a few moments, and know that we will do our best to get back to you within 24-72 hours from when you contact us.

◆If English is not your native language, we will do our best to understand you, but it may help if you use Google Translate to write your notecard.  https://translate.google.com

◆Redelivery through in world terminal at main store (for Copy items only).  Redelivery is also possible through any of our vendors:  left click any vendor and choose "Redeliver".

◆Refunds are only available for double purchases made on the same day, same time, and from the same account.  In order to receive the refund, you will need to send Katanya Mistral a notecard in world including the transaction history information for both purchases.

◆Purchases of No Transfer items that were meant to be a gift for another avatar are not refundable.  All items permissions are clearly marked.  Requests to transfer/redeliver the item to the avatar the purchase may have been originally intended for will not be honored.

◆No refunds on discounted merchandise (noted by a discount sign beneath the vendor) or gacha purchases.

◆For the ~A Slave's Heart~ Gacha Yardsale:  please pay attention to the text above the vendor when browsing and making purchases.

◆Please feel free to hang around the stores, chat, enjoy the atmosphere, and watch the girls perform.  If you experience griefing of any kind while you are at the store, send a message to Katanya Mistral, and it will be dealt with as soon as we are able.  Please include details with your message.  If the girls are not AFK, as they have been instructed, they would love to chat with you.

◆The only people who work for ::A Master's Eye:: and ~A Slave's Heart~ are (listed by username not display name):  Dylan Eun, Katanya Mistral, Naadirah Jewell, Atra Harbinger, Natasha Katsu, and Xxizzuss Quandry.  You should only receive inventory offers from Dylan Eun and Katanya Mistral.

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Additionally, our gacha terms are listed below.

△Gacha is a game of chance.  We are not responsible for which prizes you do or do not receive.  There are no refunds on gacha prizes.  We will not trade you prizes; rely on your fellow gacha players for that.  We are not responsible for other parties selling our gacha items, so if you have a bad transaction with someone else selling our goods, take it up directly with the person you bought from; we will not honor any of these sales and are in no way affiliated with these vendors.

△Gacha prizes are unlikely to receive future updates unless we discover an issue with them.   Updates to gacha prizes because of a scripting system rebuild (i.e. OpenCollar version 4+) will only be considered if a significant amount of users request them. Gacha prizes will not come with copy permissions.
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▶We reserve the right to change or revise these policies/terms at any time.  Should a change to our policies/terms be made, our blog, notecards, as well as the picks in our profiles, will be updated.◀